To process your inquiry quickly and in compliance with data protection regulations, we need you to send it from the email address registered in your contract. Unfortunately, we cannot process requests sent from other email addresses due to data protection reasons.
What can you do?
If you did not send the inquiry from the registered email address, you have two options:
-
Send the request again:
Use the email address that is registered in your contract. -
Alternatively:
Send us a scanned copy of the insured person’s passport as proof.
Important note:
We cannot process your request until we have received one of these forms of verification. Thank you for your understanding.
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