Have you not received your insurance card yet? Here is what might be causing the delay and what you can do.
Which plans include an insurance card?
The insurance card is only available in the following plans:
- Student Classic Plus
- Student Comfort
- Expatcare Comfort
- Expatcare Premium
If you have chosen a different plan, no insurance card will be issued.
How long does delivery take?
After ordering, it can take up to 5 weeks to receive your insurance card. This is due to the time required for production and delivery.
Important notes about ordering and delivery
- Email with order link: After completing your plan, you will receive an email with a link to order your card.
- Delivery conditions: Make sure your name is on the mailbox so the card can be delivered.
- Correct details: Check that the details in your application are complete and accurate to avoid delays.
Have you not received your card after 5 weeks?
If you still haven’t received your card after 5 weeks, please contact us by email:
Email: info@mawista.com
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