What should I do if I lose my insurance card?

Andreas Schulz
Andreas Schulz
  • Updated

Have you lost your insurance card? No problem – here’s how you can request a new card and what you need to keep in mind.

How do I request a new insurance card?

To request a new exclusive insurance card, please fill out the form by clicking on the following link:
Request new insurance card

Important information about the insurance card

  • Availability: The insurance card is only available for the following plans: Student Classic Plus, Student Comfort, Expatcare Comfort, and Expatcare Premium.
  • Delivery time: The card will be delivered within 5 weeks by post.
  • Signature: Once you receive the card, make sure to sign it in the designated field on the back.

What if I need to visit a doctor in the meantime?

Even without the insurance card, you can still receive medical treatment. Simply present your insurance documents to the doctor. The reimbursement process remains unchanged.

Delivery notice

  • The card can only be delivered to an address in Germany.
  • Important: Your name must be visible on the mailbox at the specified address.
  • If this is not possible, please provide an alternative address to ensure delivery.

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